Think for a moment! If you were to do a business, profession or a job that you loved, something that was a passion, you considered worth doing, one that gave you joy; would you ever think early retirement or rush home early from work? ‘Doubtful’ is a certainty, to say the least!

A few years ago, I perchance drifted across a book titled ‘To Sail Beyond the Sunset’ in which Robert Heinlein’s character, Jubal Harshaw, said something that left a lasting impression on me, and ergo, naturally, on the way I look at life. Jubal says “Happiness lies in being privileged to work hard for long hours in doing whatever you think is worth doing. One man may find happiness in supporting a wife and children. And another may find it in robbing banks. Still another may labor mightily for years in pursuing pure research with no discernible results.”

“Note the individual and subjective nature of each case. No two are alike and there is no reason to expect them to be. Each man or woman must find for himself or herself that occupation in which hard work and long hours make him or her happy. Contrariwise, if you are looking for shorter hours and longer vacations and early retirement, you are in the wrong job. Perhaps you need to take up bank robbing. Or geeking in a sideshow. Or even politics.”

So I settled on Public Relations. Not before completing various stints dealing in chemicals, stocks, exporting saddlery (would you believe?), and finally PR. But then, this article is not about me, its about The Non-business Business.

What is it that PR provided that the myriad of other professions could not? What was I looking for, that was also the search of every Jubal?

I began dealing in chemicals because I was a Chemical Engineer and I thought it came naturally to me. So it did, I understood the technicalities of the subject and also liked it, but it was monotonous, repetitive and required little else than the skill of a door-to-door salesman (not that I think that’s an easy job at all though, only that I was not cut out to ringing doorbells!).

Then, with an attempt to bring back the excitement that was lacking in the first business venture, and because of my interest in Finance I looked at the ever changing, dynamic and exciting world of stocks. Enter Stock Broking. The new age, online stock exchanges in India had just started and it required both acumen and understanding to be able to broker deals. Soon the business was grasped and volumes at our counters soared. But equally soon I realized all you needed to do to be a broker of stocks was a good number of contacts, a skill to understand what the market movements meant and to recommend based on your collective understanding, added with a good dose of instinct.

Despite financial success, I had not found the profession I really wanted to pursue. I then turned to my childhood love for horses. I have always loved the animal and am passionate about everything to do with the animal. I migrated to a city which specialized in making saddlery for horses. For three years my routine would be the same. I would carefully select the leather which would be used for the horse riding equipment, have the embellishments for the saddles personally designed, and have my contractors craft wonderful equipments for riding the even more wonderful horses. Sadly, in all my years with the business, the only time I sat on a saddle was when it was placed on a testing horse (a wooden piece on which we used to fit the saddle). My love for horses was too strong for me to continue something that was so near, and yet so far from the magnificent equine.

So, I was hunting for my dream profession yet again. After one brief stint with a dotcom, I settled onto PR, which is actually the subject of this story. I have been here for the last 6 years and to say the least, I can easily continue for a few decades more in the same profession. I stay back late nights, come back early morning, think about the clients business even when I am eating, bathing or (perhaps!) sleeping. I love what I do. It excites me, and I seriously think our organization will make a difference to this world and I already am of the firm belief that we are making a significant difference to our clients (otherwise, they would’nt be there with our organization as clients, right?). We consult our clients on their business, how to make it better and how they can make a difference in the world – to me, that sounds very exciting.

When I analyzed my life keeping Jubal’s statement in mind, I saw through what it was that made a profession completely satisfying. I saw what made one love what one does (or not, as the case may be). And, trust me, I have been through enough professions to know.

In most cases, professions are made by accidents. Almost everyone, other than the lucky few, has suffered (or is suffering!) the ill-advise of friend, uncle or parent. You have a great future as a doctor, engineer, or stockbroker, says a father’s friend, little realizing what your real passion is. Else, someone knows of your passion for archeology, but little realizes that what kind of life a professional archeologist leads. The instances are too many to even attempt to think about.

So what do you do? Always keep your eyes & ears open and absorb every thing that comes your way. Everything has a purpose, and when that one thing that comes your way, it could become the purpose for your life. Stay tuned to all channels and become a sponge. Then there are simple rules that help you find your right profession. And from here on, you only stay in the same profession if the answer to every question is a big YES.

20 year rule: You keep analyzing your profession against yourself and ask if there is a fit and do you see yourself doing this very thing 20 years from now.

12 hour rule: The next step is fairly easy. Ask yourself if you can do that thing you do; stock broking, astrology or saving rhinos in Africa, most days of your life, for 10 to 12 hours each day, with only brief breaks in between.

Pride Rule: Do you feel good about what you do? Does what you do make you feel proud? Do the people who matter to you really feel proud about what you do? Would you feel great telling a complete stranger (or your nearest relative!) what you do? You may run a Laundromat or be walking dogs; the question is the same.

Rule of Passion: Can you feel your skin tingle with excitement when you talk of your job/profession? Can you pass on your excitement to others? Do others come to you for advice on similar jobs?

Rule of Good: This is a simple rule that asks, Do you think that good things happen as a consequence of what you do? Is Good a main product or is it a by-product of your business or job? Just to clear up the air a bit, if Good is the main product it is a positive sign and as a by-product means you must start hunting again.

N. Chandramouli is the CEO of Blue Lotus Communications Consultancy, one of the fastest growing PR agencies in India. Located in Mumbai, the agency has an country wide presence. The knowledge driven agency has many national and international brands in areas of Technology, Finance, Health, Education & Assotiations & not-for-profit forums. Chandramouli is an Engineer-MBA with over 16 years of experience in various professions.

Blue Lotus currently employs about 50 consultants across its offices and projects a growth of Rs. 500 mn by March 2006.

Business, non-profit or association managers hurt their own public relations results when they become fascinated with PR tactics – press releases, publications and brochures and, particularly, fun-to-manage special events – while failing to plan for the perceptions and behaviors of the very people who probably hold their managerial success in their hands.

We’re talking about those important outside audiences whose behaviors most affect their departments, groups, divisions or subsidiaries.

Obviously, some of the less sensitive among those managers just don’t get it – the fact that the right public relations alters individual perceptions leading to changed behaviors among key external audience members and, thus, the achievement of managerial objectives.

When they compound that oversight by not persuading those awfully important outside folks to their way of thinking, then moving them to take actions that allow their units to succeed, bingo!, they badly hurt their PR results.

Needn’t be the case. Take a moment and savor this approach: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is usually accomplished.

Look at what could come their way: fresh proposals for strategic alliances and joint ventures; community leaders beginning to seek you out; rising membership applications; welcome bounces in show room visits; prospects starting to do business with you; customers making repeat purchases; and new approaches by capital givers and specifying sources not to mention politicians and legislators viewing you as a key member of the business, non-profit or association communities.

A few questions as to how this work might be assigned. To an outside PR agency team? To folks assigned to your operation? To your own public relations people? Just realize that regardless of where they come from, they need to be committed to you and your PR plan beginning with key audience perception monitoring.

You should meet with your public relations team in order to be certain that those assigned to you are clear on why it’s vital to know precisely how your most important outside audiences perceive your operations, products or services. They must accept the reality that perceptions almost always lead to behaviors that can help or hurt your operation.

Discuss your PR operating plan with them, especially how you will monitor and gather perceptions by questioning members of your most important outside audiences. For instance, how much do you know about our chief executive? Have you had prior contact with us and were you pleased with the interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?

Have no hesitation (other than budget) in using professional survey firms in the perception monitoring phases of your program. But remember that your PR people are also in the perception and behavior business and can go after the same objective: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.

The most damaging distortions you discovered during your key audience perception monitoring will respond to the right kind of PR goal by calling for straightening out that dangerous misconception, or correcting that gross inaccuracy, or stopping that potentially fatal rumor as quickly as possible..

Big challenge here is selecting the right strategy. Namely, a strategy that tells you how to move forward. Please remember that there are just three strategic options available to you when it comes to handling a perception and opinion challenge. Change existing perception, create perception where there may be none, or reinforce it. Since the wrong strategy pick will taste like sea salt on your rice pudding, be certain the new strategy fits comfortably with your new public relations goal. You don’t want to select “change” when the facts dictate a “reinforce” strategy.

It’s inevitable and unavoidable — someone on your PR staff will have to write a strong message and aim it at members of your target audience. Because crafting action-forcing language to persuade an audience to your way of thinking really is hard work, you need your best, first-string writer to put together some very special, corrective language. Words that are not only compelling, persuasive and believable, but clear and factual if they are to correct something and shift perception/opinion towards your point of view leading to the behaviors you are targeting.

Less taxing, and occasionally fun, is the selection of the communications tactics most likely to carry your message to the attention of your target audience. Do this after you run the draft by your PR people for impact and persuasiveness. There are dozens of tactics available to you. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others. But be sure that the tactics you pick are known to reach folks just like your audience members.

As we all know, the method by which we communicate a message, if tainted in any way, can affect its believability and credibility. So, if unsure, you may wish to limit its initial scope by unveiling it before smaller meetings and presentations rather than through higher-profile news releases.

Suggestions that progress reports might be a nice touch, should be viewed as an early warning that a second perception monitoring session with members of your external audience, be undertaken. Many of the same questions used in the first benchmark session can be used again. But this time, you will be watching carefully for signs that the problem perception is being altered in your direction.

If you suspect the program is lagging, accelerate matters with more communications tactics, then increase their frequencies.

Thus, instead of hurting your PR results, you will indeed increase the chances of program success. And once you as a manager digest the underlying premise of managerial public relations, as outlined above, you’ll understand how the right PR really CAN alter individual perception and lead to those changed behaviors you need.

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 1135 including guidelines and resource box. Robert A. Kelly © 2005.

Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communi- cations, U.S. Department of the Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations. bobkelly@TNI.net

Visit:http://www.prcommentary.com

The public relations bar, should such a proficiency measure ever come about, may well include a test of PR’s fundamental premise: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is usually accomplished.

And the premise should be tested because it’s of such utility to many business, non-profit and association managers in achieving their managerial objectives. They use the right public relations to alter individual perception leading to changed behaviors among their key outside audiences.

In other words, they do something positive about the behaviors of those important external audiences, then persuade those key outsiders to their way of thinking, then move them to take actions that allow their department, group, division or subsidiary succeed.

What that approach does is let those managers avoid over concentration on tactics such as fun-to-manage special events, press releases and brochures. Instead, they focus resources on the very external folks who may hold their professional success as a manager in their hands.

A variety of results can occur — membership applications on the rise; customers starting to make repeat purchases; fresh proposals for strategic alliances and joint ventures; community leaders beginning to seek you out; welcome bounces in show room visits; prospects starting to do business with you; higher employee retention rates, capital givers or specifying sources beginning to look your way, and even politicians and legislators starting to view you as a key member of the business, non-profit or association communities.

Can you say your PR team really gets it? Will they understand the blueprint outlined above and will they show commitment to its implementation, starting with key audience perception monitoring? As luck would have it, your PR people are already in the perception and behavior business, so they should be of real use for this initial opinion monitoring project. Be certain that your public relations people really accept why it’s SO important to know how your most important outside audiences perceive your operations, products or services. Make sure they believe that perceptions almost always result in behaviors that can help or hurt your operation.

Sit down with them and review your public relations plan. Talk it over with them, especially your game plan for monitoring and gathering perceptions by questioning members of your most important outside audiences. Questions along these lines: how much do you know about our organization? Have you had prior contact with us and were you pleased with the interchange? Are you familiar with our services or products and employees? Have you experienced problems with our people or procedures?

You may feel its best to use professional survey firms to do the opinion monitoring work, but that can run into real money. So you may wish to use those PR folks of yours in that capacity since they’re already in the perception and persuasion business. But, whether it’s your people or a survey firm asking the questions, the objective remains the same: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.

Since you need a PR goal that does something about the most serious distortions you discover during your key audience perception monitoring, you must now answer these questions. Is the purpose of this drill to straighten out that dangerous misconception? Correct that gross inaccuracy? Stop that potentially painful rumor cold? Or something else?

With your PR goal in hand, you now must pursue the right strategy to tell you how to proceed, or you won’t reach that goal at all. But keep in mind that there are just three strategic options available when it comes to doing something about perception and opinion. Change existing perception, create perception where there may be none, or reinforce it. The wrong strategy pick will taste like beef bouillion on your Canoli, so be sure your new strategy fits well with your new public relations goal. You wouldn’t want to select “change” when the facts dictate a strategy of reinforcement.

Next product on the assembly line is a well-crafted message to be sent to members of your target audience. It’s difficult to create an actionable message that will help persuade any audience to your way of thinking. What you want now is your strongest writers because s/he must build some very special, corrective language. Words that are not merely compelling, persuasive and believable, but clear and factual if they are to shift perception/opinion towards your point of view and lead to the behaviors you have in mind.

Moving right along with the PR problem solving sequence, we find those communications tactics most likely to carry your message to the attention of your target audience. There are scores that are available. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others. But you must be certain that the tactics you pick are known to reach folks like your audience members.

Should you wish to avoid too loud a voice with this kind of “corrective” message, you might unveil it during smaller meetings and presentations rather than using higher-profile news releases, as the credibility of any message is fragile and always at stake.

Around this time, someone will mention “progress reports,” which will be your signal to begin a second perception monitoring session with members of your external audience. You’ll want to use many of the same questions used in the first benchmark session. But now, you will be on red alert for signs that the bad news perception is being altered in your direction.

Should you notice a slackening pace, your program can be accelerated simply by adding more communications tactics as well as increasing their frequencies.

Passing the PR bar – should it ever become necessary – will suggest that the people you deal with behave like everyone else – they act upon their perceptions of the facts they hear about you and your operation. Which, in turn, will suggest that you are constantly planning to do something positive about the behaviors of those key external audiences of yours, thus helping you achieve your managerial objectives.

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net.

Robert A. Kelly © 2005

Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communi- cations, U.S. Department of the Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations.

Mailto:bobkelly@TNI.net

Visit: http://www.prcommentary.com

Is your business looking for new and creative ways to gain publicity and build your customer base? Partnering with non profit organizations may benefit your business in many ways.

Why business owners and managers should consider supporting non profits as part of their marketing strategy:

1. Advertising opportunities are usually offered when non profit organizations request corporate sponsorship. Types of advertising may include a business card size ad in a program, a sign at an event, or your business name mentioned in radio or TV ads.

2. Partnering with non profits increases public relations and a general feeling of goodwill toward your company.

3. Participating in the planning of non profit events, attending an event, or volunteering your time increases your opportunities to meet potential customers.

4. Finally, there are tax breaks for donating money to a charitable cause. Check with your accountant for more details.

There are many ways that business owners can partner with non profit organizations in order to reach more potential customers.

Volunteering Your Time

Volunteering your time to help a non profit cause will give you an opportunity to develop relationships with non profit leaders and volunteers. You can work on volunteer committees, planning events, or even just stuffing envelopes. How about donating an hour or two to man the phones for MDA on labor day weekend, a public television drive or another telethon? How about staffing a booth at a school carnival? Savvy business people see such volunteer activities as opportunities to connect with other business people, network and build relationships with potential clients.

Donating Merchandise

Many non profit groups hold live and silent auctions or need door prizes for their events. This is an opportunity for you to show potential clients your merchandise or sample your services. This strategy works well for many types of businesses, here’s some examples:

A photographer donates a gift certificate AND loans the NPO a large scale portrait from their portfolio. Even if someone does not win the gift certificate, they may be impressed with your style of photography and call to set up an appointment anyway!

Restaurants have an easy way out on this one! Donate a gift certificate to the non profit organization. The receiver gets to sample your food, service and atmosphere. Who knows, you may have just gained a customer for life!

Financial Donations

Donating a financial gift to a charity of your choice may have advertising and tax benefits as discussed earlier.

Attending Non Profit Events

Charities host a variety of fun events such as arts festivals, dinners, galas, casino nights and auctions. Participating in a charity fundraiser or other event will give you an easy way to donate financially to the group. Events also provide time to build relationships with other business people and potential clients, in a fun relaxed environment.

Donating Facilities

Does your company have a gym, banquet facility or auditorium? By donating or offering a reduced rate to non profit organizations, you may receive great public relations and word of mouth advertising benefits in return.

Here’s a great example: A bowling center in Florida offers their facility for students to hold a bowl-a-thon. Students get per pin pledges prior to the event. According to owner, Lisa Ciniello, “The Bowling Centers do not make a lot of money, but we encourage these events as it gives great exposure. In our locations we charge $5.00 to $8.00 per student and no charge for rental shoes.”

Connecting With Your Community

One of the best ways to find opportunities to donate to non profits and network with other business leaders is to join a civic club or chamber of commerce. These organizations meet 1-4 times per month in your local city. They usually have a small list of favorite charities or support their own foundations.

The civic clubs that you may want to consider joining include Optimist International, Kiwanis International or Business & Professional Women.

Finally, partnering with non profit organizations gives your business a way to reach out to the local community. Your business can contribute to the greater good and help many people, just by joining forces with charitable organizations.

About the Author: Sandra Sims has been fundraising for various charities for over 10 years. She is the publisher of Step By Step Fundraising e-zine, which will help you get maximum results from your charity fundraising campaign. Get a free report The 5 Keys to Successful Fundraising

Where is there a business, non-profit or association manager who does not need all the help he or she can find in achieving their managerial objectives?

Help like altering individual perception leading to changed behaviors among their key outside audiences?

Help in the form of positive actions affecting the behaviors of those important external audiences that most affect their operations. And the help afforded when the manager persuades those key outside folks to his or her way of thinking, then moves those people to take actions that let the department, group, division or subsidiary succeed?

Of course they can use that kind of help. It’s called public relations.

And here’s the premise upon which it’s based: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is usually accomplished.

Managers who adopt this course of action are then free to move beyond tactics like fun-to-manage special events, press releases and brochures and pay closer attention to the perceptions and behaviors of the very people who could hold their professional success as a manager in their hands.

And there’s no end to the positive results. Savor these for a moment: new approaches by capital givers and specifying sources; community leaders beginning to seek you out; prospects starting to do business with you; welcome bounces in show room visits; rising membership applications; customers making repeat purchases; fresh proposals for strategic alliances and joint ventures; not to mention politicians and legislators viewing you as a key member of the business, non-profit or association communities.

Will an outside PR agency team do this sort of work? Folks assigned to your operation? Your own public relations people? Point is, regardless of where they come from, they need to be committed to you and your PR plan beginning with key audience perception monitoring.

As with any manager, you need to talk to your public relations people in order to be certain that those assigned to you are clear on why it’s vital to know how your most important outside audiences perceive your operations, products or services. They must accept the reality that perceptions almost always lead to behaviors that can help or hurt your operation.

Take the time to sit with them and go over how you plan to implement the PR program, especially how you will monitor and gather perceptions by questioning members of your most important outside audiences. For instance, how much do you know about our chief executive? Have you had prior contact with us and were you pleased? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?

Budget is always a concern, so if you have the resources, by all means use professional survey firms in the perception monitoring phases of your program. And remember that your PR people are also in the perception and behavior business and can pursue the same objective: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.

You’re employing the heavy artillery when you set the kind of PR goal that lets you deal effectively with the worst aberations you discovered during your key audience perception monitoring. In fact, the new goal will undoubtedly call for straightening out that dangerous misconception, or correcting that gross inaccuracy, or stopping that potentially fatal rumor right in its tracks.

The importance of selecting the right strategy telling you how to move forward cannot be overemphasized. Keep in mind that you have just three strategic options available when it comes to handling a perception and opinion challenge. Change existing perception, create perception where there may be none, or reinforce it. Since the wrong strategy pick will taste like red eye gravy on your pumpkin pie, be certain the new strategy fits comfortably with your new public relations goal. You don’t want to select “change” when the facts dictate a “reinforce” strategy.

Somebody on the PR staff (hopefully your best writer) must prepare a strong corrective message and aim it at members of your target audience. It’s hard work, no doubt about it, but you must have words that are not only compelling, persuasive and believable, but clear and factual if they are to correct something and shift perception/opinion towards your point of view leading to the behaviors you are targeting. It’s that simple.

You can have some fun with the next task — selecting the communications tactics most likely to carry your message to the attention of your target audience. (Suggest you do this after you run the draft by your PR people for impact and persuasiveness). There are many tactics available to you. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others. But be sure that the tactics you pick are known to reach folks just like your audience members.

As you probably know, a message’s believability can sink or swim on the credibility of the means used to deliver it. So, you may decide to unveil it (and monitor reactions) before smaller meetings and presentations rather than using higher-profile news releases.

You will soon hear suggestions that progress reports might be a good idea. Best reaction is to take it as a signal that you and your PR team should think about a second perception monitoring session with members of your external audience. Many of the same questions used in the first benchmark session can be used again. But this time, you will be watching carefully for signs that the problem perception is being altered in your direction.

If program momentum appears to slow, you can always speed things up by adding more communications tactics, and increasing their frequencies.

In as few words as possible, what is the PR advantage managers need? Public relations’ ability to alter individual perception leading to changed behaviors among key outside audiences. Particularly when the effort persuades key outside stakeholders to the manager’s way of thinking, and then moves those folks to behave in a way that leads to the success of the manager’s operation. It doesn’t get any better than that.

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net.

Robert A. Kelly © 2005.

Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communi- cations, U.S. Department of the Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations. mailto:bobkelly@TNI.net

Visit:http://www.prcommentary.com

Mark Twain once said the rumors of his death had been greatly exaggerated. The same may be said for the press release. It’s not dead, but its mission has evolved.

Those PR practitioners who are spreading these death rumors would have you believe that press releases should never be written, nor distributed. I take issue with this old-school thinking.

Now, inundating the media with press releases has not been a good practice since shortly after Edward Bernays opened the first PR firm in 1919. Any competent PR person has known for years that garnering media coverage almost never directly happens due to a press release. However, that is fodder for another article.

Let’s talk about the evolution of the press release into a solid tool for helping organizations deliver key messages to multiple audiences in the digital age.

In the not-so-distant pre-Internet past, press releases were aimed solely at trade and consumer media outlets. The media acted as the gatekeepers, taking your information and making decisions about how, or if, to use it. Organizations today are able to bypass the media filter in a number of ways, thanks to the net.

Consider this: both journalists and consumers use the web for research. More than 550 million searches are done daily via the web. And, every month, US web-users conduct 27 million searches at Yahoo! News, Google News or other news search engines. According to recent surveys by Middleberg/Ross and the Pew Internet Project, we learn that:

– 98 percent of journalists go online daily

– 92 percent do it for article research

– 76 percent to find new sources and experts

– 73 percent to find press releases

– 68 million Americans go online daily

– 30 percent use a search engine to find information

– 27 percent go online to get news

But you need to think differently about writing your releases in this new age. You can extend the power of your press releases beyond the media by positioning them for search engine pick up. In effect, your press releases become a long-lasting, online, searchable database about your organization.

Once properly written with both readers and search engines in mind, you need to distribute the release. PR Web™ and PR Newswire are my two favorite ways to get the message out. Both services help you reach into the newsroom and beyond.

PR Web emails press releases daily to between 60,000 - 100,000 global contacts points. Journalists, analysts, freelance writers, media outlets and newsrooms, as well as your average web users are signed up to receive this information. Also, it distributes releases via FTP, XML feeds and through a network of its own websites. PR Web-related sites are in the top 2,500 most visited sites. Every release sent out through PR Web is optimized for search engines, and PR Web guarantees your release will be picked up by Yahoo!, which is the number one most visited website on the Internet.

Does it work, you ask? Let me provide a recent example. I used PR Web to send out a release about my client Brent Dees and his Focus Four training for entrepreneurs. The editor of Leadership Excellence emailed me after seeing the release and asked Brent to write an article for his magazine.

The granddaddy of press release services is PR Newswire, which distributes directly into the central editing computers at daily newspapers, newsweeklies, national news services, trade publications and broadcast newsrooms. It reaches a total of 22,000 media points in the US alone. All releases are distributed to and archived in more than 3,600 web sites, databases and online services. Additionally, PR Newswire’s website is in the top 2,000 most visited sites on the Internet.

Finally, let’s take a look at the online media room. Its primary purpose is to provide journalists with easily accessible data about the organization, such as executive bios, earnings figures, key contacts and other solid, factual information. An organization also should place news releases here, particularly those aimed at key stakeholders like employees, strategic allies, and investors. Technology savvy consumers often visit online media rooms for the same reason journalists do: they expect to find factual information there.

Churning out releases and dumping them willy-nilly on the media is a dumb practice. But using releases as a strategic weapon to reach key audiences across the digital divide is smart PR. Practitioners who believe the news release is dead need to evolve, or they will be the moribund ones.

Harry Hoover is managing principal of Hoover ink PR. He has 26 years of experience in crafting and delivering bottom line messages that ensure success for serious businesses like Brent Dees Financial Planning, Focus Four, Levolor, New World Mortgage, North Carolina Tourism, Ty Boyd Executive Learning Systems, VELUX and Verbatim.

Attracting new business: sometimes it happens by luck, sometimes by referral. Trouble is, "sometimes" just isn’t often enough.

So, if you want to add new clients more frequently than sometimes, you’ll have to try something else. And with a few common-sense, do-able, and easy steps, any financial planner can build business – without resorting to lavish, costly marketing efforts or tasteless promotional hype.

Here is a five-step process that is affordable, sensible, and do-able. Make it part of your routine over the next several months, and it will become a second-nature, autopilot system that builds business steadily.

This process builds on my core practice-development premise: the professional knowledge and information you possess is also your best marketing tool. You can use it to get prospects’ attention, because you’re talking about something they care about – their finances – rather than touting yourself.

1. Build a good database of prospects and referral sources. A prospect is anyone you’ve met (this is key; names on a purchased list don’t count) who could become a client one day. Anyone who has ever sent you a piece of business, or even just recommended you, also belongs on your list A database is a computer-stored list with all contact information for each person: mail and email addresses, phone and fax numbers. Missing any of these elements will deprive you of a valuable tool to reach your database. Computerizing is essential: it allows you to readily sort your list by categories. Software programs like ACT are best for smaller and mid-sized businesses: they offer the right mix of power, ease, and flexibility.

2. Use your database: communicate regularly with your prospects and referral sources. The key to building business is to remain constantly front-of-mind with the people most likely to hire or refer you. If you’ve been paying attention, those are the same exact folks who now populate your database. How to stay on their minds, without those pestering phone calls or scheduling 27 lunches a month? By sending them something useful, regularly. Monthly or bi-monthly is best. (This, I promise, it is do-able because creating the piece is going to be simple. See step 4…) And let’s avoid that "What’s the best way to send something?" trap that stalls many would-be marketing efforts. The truth is: some people prefer email, some snail mail, and you’ll never know just who likes what. So we’ll cover all bases by rotating the delivery means: an e-mail this month, an article in an envelope next time, an occasional faxed piece.

3. Make them want your messages. The way not to do this is to send them ads, promotions, or self-congratulatory pieces. Instead, send them meaningful messages with valuable information. A heads-up on a new mutual fund offering, perhaps, or a general suggestion for a new retirement planning strategy. Something based on substance, and that spotlights your expertise on the subject. Whether or not they need this particular bit of information right now is irrelevant. Your message reminds them you’re out there, thinking of them, and that’s all we want to accomplish.

4. Keep it simple. Your messages should be brief – two or three paragraphs is enough. More detail than that is counterproductive – it wastes your time, and the reader doesn’t need it. If it’s still a struggle to write it yourself, verbally brief a staffer, or whoever helps you with marketing, or a freelance writer, on the information. Have them create a first draft. It may not be perfect – but you can then edit and hone it – probably in a few minutes. Make this process uncomplicated because that is the key to getting it done.

5. Become a resource – go to the media. With the steps above, you’ve become a resource to your prospects. Next, widen your scope by going to the media for free publicity. Media exposure puts your name, face, and expertise in front of new prospects, and it heightens your credibility and market value among those who already know you. Don’t be discouraged that you are too small for the media to care. And don’t think that you need to spend big bucks, or hire a costly firm. All you need to do is become a resource for reporters, too. Offer to explain the new tax law, or to share your year-end strategies with them. Send an email or make a call, suggesting a specific topic that you’ve been talking about with your clients lately. Chances are, it’s a potential news story. With a little planning and luck, one that quotes you prominently.

Ned Steele works with people in professional services who want to build their practice and accelerate their growth. The president of Ned Steele’s MediaImpact, he is the author of 102 Publicity Tips To Grow a Business or Practice. To learn more visit http://www.MediaImpact.biz or call 212-243-8383.

Andrew Bogut, the Australian basketballer is now officially in the top four of Australia’s sporting rich list after signing a five-year deal with the Milwaukee Bucks worth about $37 million.

This comes after being selected No. 1 overall in the NBA draft recently.

Media reports suggest "his earnings are expected to soar even higher when endorsements and sponsorship deals are factored in."

For example, the 213-cm or 7-foot tall basketballer has already picked up a Nike contract that is reportedly worth $6.7 million over the next five years and Bogut is in line for a sports drink endorsement.

But his media comments critical of famous Australian names such as Luc Longley, Andrew Gaze and Shane Heal, could damage his personal brand.

What he needs is media training to be able to handle the world’s media spotlight.

Here’s what he said in the media limelight on signing.

"I think I’m much more competitive and much more of a winner than a lot of those guys.

"With those guys, over their careers they didn’t really show much improvement,"

Ouch! When you throw comments like that out in the public arena you can’t take them back.

And, while he may be confident, the media love conflict, especially a cynical Australian media.

And he’s learnt fast how undisciplined comments can come undone.

Especially at critical moments such as his signing when he’s in the public eye.

He’s now having to clarify his comments every time he speaks to the media as his comments at a recent media conference indicate.

"I wanna say something before I start, to everybody," Bogut said. "I’m not answering questions about the whole Luc Longley issue. I’m not commenting on it. It was taken out of context."

So, a tough lesson for the 20-year old from Melbourne with Croatian parents.

How could he have handled it better?

Here are five lessons from the Bogut Media Blunder.

1. Don’t Pass Judgments On Others In Public
Keep your personal views to yourself.

2. Compliment, Don’t Criticise
Always compliment others and be positive.

3. Be Humble
Confidence is good but those who are most influential link this with humility.

4. Let Your Actions Speak For Themselves
Enough said.

5. Get Good Advisors Around You
In this case, this whole stoush could have been avoided with good advice and some clear thinking and coaching prior to his media conference.

Thomas Murrell MBA CSP is an international business speaker, consultant and award-winning broadcaster. Media Motivators is his regular electronic magazine read by 7,000 professionals in 15 different countries.

You can subscribe by visiting http://www.8mmedia.com. Thomas can be contacted directly at +6189388 6888 and is available to speak to your conference, seminar or event. Visit Tom’s blog at http://www.8mmedia.blogspot.com.

Community relations is one of those marketing strategies that isn’t talked about much, even though I venture to say practically everyone ends up doing it at one time or another. Basically, community relations is when you and your business become involved in your community. For instance:

* Your business donates money to nonprofit organizations.

* You or your employees volunteer at a fundraising event.

* You or your employees volunteer for a nonprofit organization.

* You or your employees join a service club.

* You or your employees network and/or volunteer at industry association meetings or business functions (such as Chamber of Commerce events). Some people might consider this networking and not community relations, but I would argue networking falls under community relations. Regardless, you get the idea.

I’m going to go through the pros and cons of community relations in a moment, but first I want to encourage all of you to think about ways to not only add community relations to your marketing strategy but also to get better at leveraging those opportunities to grow your business. But first, let’s go through the pros and cons.

Pros:
* Builds credibility for you and your business.
* Builds personal relationships with customers.
* Works well with advertising – similar to public relations, community relations is a "soft" sell approach that can make your customers more receptive to your advertising.
* Can be a stepping stone for PR.
* Creates goodwill (and good karma).

Cons:
* Time – community relations can consume a ton of it. All that volunteering can suck up a lot of working and/or leisure hours.
* Long wait to realize results – like public relations, you implement a community relations plan for the long haul. And I do mean the long haul (even longer than PR).
* Difficult to track – I’m talking mainly about the non-business networking activities here. You may never be able to trace sales to community relations. Actually, chances are you probably won’t. You need to trust it’s working on some cosmic level and let it go.
* No payoff at all – this can happen if you find yourself donating time and/or money to charities that are wonderful causes but offer little advertising and/or promotional opportunities. Now, that doesn’t mean I’m advocating only supporting high-visibility causes. On the contrary, there are many good reasons to have a community relations program in place. For one, the good feeling you get knowing you’re supporting a worthy cause (not to mention all the good karma you build).

Basically, you can sum up the cons to this: spend lots of time or money for little/no return.

Not a good marketing strategy.

But, it doesn’t have to be that way. You can and should find ways to increase your ROI (return on investment) for all the community relations activities you take part in. And one good way to do that is to leverage them into marketing strategies.

Creativity Exercise — How to get a return on investment with community relations

Grab some sheets of paper and a pen (I like the fun gel pens myself) and get ready for some brainstorming.

First, list all the activities you’re doing that are considered community relations. Write them all down.

Next, analyze those activities. What ROI are you currently getting from them? Do your customers know you donate time and/or money to those activities? Do you get sales because of your involvement? Are you building your brand and/or awareness of your business because of your donations?

Don’t know? Well, then you probably aren’t getting much return.

Next, I want you to brainstorm ways you can start leveraging those activities. Can you devote a section on your Web site to telling people about your involvement? Can you use your Web site to help raise money and/or volunteers for the causes you support? If there’s an event involved, can you more aggressively market your services during it? (Set out flyers or brochures or have a really good elevator speech if you’re able to introduce yourself.) Can you send out press releases? Can you have your logo added to the organization’s marketing materials? Or have the organization link to your Web site?

Try and brainstorm 20 ways you can increase your ROI. Some will be silly, some will be completely impractical — but that’s okay. All you need are one or two gold nuggets to really jumpstart your marketing and make that investment in time and money really start to pay off.

Michele Pariza Wacek is the author of "Got Ideas? Unleash Your Creativity and Make More Money." She offers two free e-zines that help subscribers combine their creativity with hard-hitting marketing and copywriting principles to become more successful at attracting new clients, selling products and services and boosting business. She can be reached at http://www.TheArtistSoul.com.

Copyright 2005 Michele Pariza Wacek

Let’s start out with a caution for business, non-profit and association managers: the premise of public relations implies that the work you do BEFORE you use PR tactics, such as press releases, brochures and broadcast interviews, will determine the success of your public relations effort.

Reason is, if you are one of those managers, the PR plan that flows from that premise will call for achieving your managerial objectives by altering perception leading to changed behaviors among those important external audiences that MOST affect your department, group, division or subsidiary.

Here, read that public relations premise for yourself. People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is usually accomplished.

Of all the things the premise tells you about public relations, the most basic may be that you need to do some serious planning early-on about the behaviors of those vital outside audiences rather than exploding right out-of-the-gate with a tactical broadside.

For example, you don’t want to move prematurely into press releases, talk show appearances, zippy publications and fun-filled special events before you get answers to questions like these: Who are you trying to reach? What do you know about them? How do they perceive your organization? If troublesome, how might we alter their perceptions? And perhaps MOST important, what behaviors do we want those perceptions to lead to?

That is a critical planning concern because the people with whom you interact every day behave like everyone else – they act upon their perceptions of the facts they hear about you and your operation. And that means you should deal effectively with those perceptions (and their follow-on behaviors) by doing what is necessary to reach and move those key external audiences to action.

Once the preliminary public relations planning is complete, you can look forward to PR results such as rising membership applications; customers making repeat purchases; new approaches by capital givers and specifying sources; community leaders beginning to seek you out; fresh proposals for strategic alliances and joint ventures; prospects starting to do business with you; welcome bounces in show room visits, not to mention politicians and legislators viewing you as a key member of the business, non-profit or association communities.

But who will do this specialized kind of work? An outside PR agency team? Folks assigned to your operation? Your own public relations people? Regardless of where they come from, they need to be committed to you and your PR plan beginning with key audience perception monitoring.

Are the folks assigned to you really serious about knowing how your most important outside audiences perceive your operations, products or services? Do they really accept the truth that perceptions almost always lead to behaviors that can help or hurt your operation?

Take the time to review with them in detail how you plan to monitor and gather perceptions by questioning members of your most important outside audiences. For instance, how much do you know about our chief executive? Have you had prior contact with us and were you pleased with the interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?

If there’s enough money in the PR budget, be sure to use professional survey firms in the perception monitoring phases of your program. If not, you’re still fortunate because your PR people are also in the perception and behavior business and can pursue the same objective: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.

It’s quite clear that setting just the right public relations goal allows you to deal effectively with the most serious problems you turned up during your key audience perception monitoring. Your new goal could call for straightening out that dangerous misconception, or correcting that inaccuracy, or neutralizing that fateful rumor.

At this point, take special care because you must now identify the right strategy, one that tells you how to move forward. Remember that there are just three strategic options available to you when it comes to handling a perception and opinion challenge. Change existing perception, create perception where there may be none, or reinforce it. Since the wrong strategy pick will taste like crumbled Gorganzola cheese on your bread pudding, be certain the new strategy fits comfortably with your new public relations goal. You don’t want to select “change” when the facts dictate a “reinforce” strategy.

Like it or not, a strong message is needed here, one aimed at members of your target audience. There is no doubt that crafting action-forcing language to persuade an audience to your way of thinking is very hard work. Which is why you need your strongest writer. S/he must create some very special, corrective language. Words that are not only compelling, persuasive and believable, but clear and factual if they are to correct something and shift perception/opinion towards your point of view leading to the behaviors you are targeting.

How are you going to carry your message to the attention of your target audience? With the communications tactics most likely to reach that group of people, of course. After you run the draft message by your PR people for impact and persuasiveness, you can choose from among dozens that are available to you. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others. But be sure that the tactics you pick are known to reach folks just like your audience members.

Because we know that message credibility can depend on the credibility of the means used to deliver it, you may want to try it out before smaller meetings and presentations rather than using higher-profile news releases.

About now, talk of progress reports may be heard, and they are a signal that it’s time for you and your PR team to begin a second perception monitoring session with members of your external audience. Many of the same questions used used in thebenchmark session can be asked again. Now however, you will be watching carefully for signs that the problem perception is being altered in your direction.

Don’t forget that you can always speed up program momentum by adding more communications tactics and increasing their frequencies.

This template can be effective for most public relations challenges you face. When you successfully alter the perceptions of your key external stakeholders, in most cases moving their behaviors in your direction, you should soon enjoy the satisfaction of achieving your managerial objectives.

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 1245 including guidelines and resource box. Robert A. Kelly © 2005.

Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise orelations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communi- cations, U.S. Department of the Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com